EGCab is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you use our website (https://egcab.com) and mobile application.
We may collect the following types of information:
Personal Information: Name, phone number, email address, national ID (when required), and payment details.
Location Information: Real-time GPS location for trip requests and tracking.
Device Information: IP address, device type, OS, browser, and usage logs.
Usage Data: Ride history, in-app actions, wallet activity, and support messages.
Your information is used to:
Provide ride booking and trip management services
Process payments and manage your EGPay wallet
Communicate with you about rides, payments, or account issues
Improve our services and user experience
Prevent fraud and ensure platform security
Comply with legal and regulatory obligations
We may share your data with:
Drivers: To complete your ride (e.g., name, pickup location).
Payment Processors: For secure handling of payments and refunds.
Government Authorities: When required by law or investigations.
Service Providers: Who support our operations (e.g., hosting, analytics).
You have the right to:
Access the personal data we hold about you
Update or correct your personal data
Request deletion of your account and data (if legally permitted)
Opt-out of marketing communications
To exercise any of these rights, email us at:customer.care@egcab.com
We use reasonable security measures to protect your data from unauthorized access or misuse. However, no system is 100% secure, and we cannot guarantee absolute security.
We retain your personal data only as long as necessary for service delivery, legal compliance, and dispute resolution.
We may use cookies and similar technologies to enhance your experience and track usage. You can manage cookie settings through your browser.
Our services are not intended for individuals under the age of 18. We do not knowingly collect personal data from children.
We may update this Privacy Policy periodically. The latest version will always be available on our website. Continued use of our service after changes indicates your acceptance of the revised policy.
